Gift Certificates will be sent via email to the email specified within one business day of purchase. If you do not receive the Gift Certificate, if the wrong email address was entered when purchasing it, or you have any questions or other concerns please email us at support@idotherapy.net, victoria@idotherapy.net, or call us at 724-910-3694. Payments are processed by either Paypal or Square using SSL security. Shipments are sent within 1 business day. Tracking number will be sent after order is shipped. If items are not received please call us at 724-910-3694​, or email us at support@idotherapy.net, or victoria@idotherapy.net.